Privacy policy

At Obsessive Recessive Pets, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in line with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

When you use our services, we may collect the following information:

  • Personal details (e.g., name, address, email, phone number)

  • Order details (e.g., products purchased, payment information, delivery address)

  • Account details if you register with us (e.g., username, password)

  • Communication records (e.g., emails, enquiries, or messages to customer support)

  • Website usage data via cookies (e.g., IP address, browser type, browsing behaviour)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support and respond to enquiries

  • Improve our products, services, and website

  • Send you updates, offers, or newsletters (only if you’ve opted in)

  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or trade your personal data. We may share information with:

  • Delivery providers (e.g., Royal Mail, Evri) to fulfil orders

  • Payment processors (e.g., PayPal, Stripe, card providers) for secure transactions

  • IT and website providers to maintain our online services

  • Authorities if required by law or to protect against fraud

4. Data Storage & Security

  • We store your data securely and take reasonable precautions to prevent loss, misuse, or unauthorised access.

  • Payment details are processed through secure, encrypted payment gateways. We do not store full card details.

  • Data is only kept as long as necessary for legal, tax, or business purposes.

5. Cookies

Our website uses cookies to improve user experience, analyse traffic, and personalise content. You can control cookie settings via your browser. For full details, see our Cookie Policy (if separate).

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Object to processing for marketing purposes

  • Request restriction of data processing in certain circumstances

  • Request data portability to another service provider

To exercise your rights, please contact us using the details below.

7. Marketing Preferences

You will only receive marketing communications if you have consented. You can unsubscribe at any time by clicking the link in emails or contacting us directly.

8. International Customers

If you are ordering from outside the UK, your data may be transferred internationally for order fulfilment. We take steps to ensure your information remains protected in line with GDPR.

9. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

📧 Email: Obsessiverecessive-reptiles@outlook.com
🏬 Address: Obsessive Recessive Pets, 5a Market Street, Clay Cross, S45 9JE

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.